Career
Barista .
What we expect from you:
- Prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, ensuring consistency and quality
- Greet guests in a friendly and professional manner, take orders accurately, and provide recommendations based on guest preferences. Address any guest concerns or questions promptly and courteously.
- Have a thorough understanding of the coffee menu and any additional offerings, including pastries or snacks. Be able to describe menu items to guests and make suggestions based on their preferences
- Maintenance: Operate and maintain coffee brewing equipment, including espresso machines, grinders, and milk frothers. Perform regular cleaning and maintenance tasks to ensure equipment is functioning properly
- Handle cash transactions accurately and efficiently, processing payments through the hotel’s POS system. Maintain proper cash handling procedures and reconcile cash drawer at the end of each shift.
- Monitor inventory levels of coffee beans, syrups, and other supplies, and notify management when additional stock is needed. Keep the coffee service area clean, organized, and well-stocked at all times
- Collaborate with other hotel staff members, including servers, kitchen staff, and management, to ensure smooth operation of the coffee service area. Assist with other duties as needed during busy periods or special events
- Follow all company policies and procedures, including health and safety regulations, food handling guidelines, and quality standards for coffee preparation
- Comply with security, fire regulations and all health and safety legislation
What we are looking for:
- Positive attitude
- Good communication skills
- Committed to delivering high levels of customer service
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
- Experience in Food and Beverage department and/or industry
- Previous experience as Barista
- Experience in Latte Art
- Previous experience of cash handling
- Knowledge of Food Hygiene Regulations
Complaints Management Specialist – Customer Service.
What we expect from you:
- Handles incoming inquiries as the top priority, consistently providing customers with a friendly, cheerful greeting and pleasant, overall professional service.
- Handles incoming customer reviews coming from our online services such as facebook, linkedin, twitter and website
- Initiates call-backs to customers as needed to get more information on the customer inquiries if not clear.
- Updates customers as needed with bookings status and confirmations.
- Responds to customer questions and requests with courtesy, professionalism, and efficiency.
- Performs and coordinates complaint investigations and gathers additional information, working closely with other departments to complete investigation reports.
- Evaluates all information from a technical perspective to ensure appropriate Analysis and Investigation.
- Maintains and deliver excellent customer satisfaction in a timely and effective manner.
- Investigates complaints to determine root cause, identify resolution, confirm correction, and respond to complaints.
- Maintains complaints log and participates in process improvements.
What we are looking for:
- Bachelor’s degree.
- 3+ Years of professional experience in customer service
- Strong organizational, analytical, and problem-solving skills
- Excellent written and verbal communication skills (Somali and English)
- Strong knowledge of MS Office (Word, Excel, etc.)
- Ability to efficiently interact with individual and groups at all levels in a multi-functional and multicultural environment
- Experience with customer interactions
- Ability to multi-task, prioritize, and manage time effectively.
Senior Customer Service Supervisor – Customer Service.
What we expect from you:
- Develops, implements, communicates and enforces quality standards, operations practices, and internal policies among all the Customer relations teams.
- Monitors team productivity and recommends procedural changes or training that will lead to year-over-year quality improvements.
- Provides coaching and support to team members on an immediate response basis and prepares and delivers semi-annual performance reviews.
- Ensures that customers’ questions and problems are resolved properly and quickly.
- Addresses customers’ problems that require escalation outside of the department.
- Builds open lines of communication with agents, peers, trainers, managers, QA specialists, and other areas of the company to facilitate problem-solving.
- Builds and maintains a positive working environment that attracts and retains high-quality staff.
- Prepares reports and analyzing data to assist management as they determine call center goals
What we are looking for: - A self-motivated person who thrives in a startup environment.
- A team member who is not afraid to try new approaches, who can turn mistakes or failures into a learning opportunity.
- 3+ years of experience in the Customer Support/Service field.
- 3 years of experience as a Supervisor in a related field.
- Excellent level of Somali and English.
- A good team player with strong communication skills
- Analytical thinker with customer-oriented instinct.
- A team member who has the ability to get hands-on in a complex operational environment.
- Excellent oral and written communication skills, presentation, and interpersonal abilities.
PERKS OF WORKING FOR DEGAANDHOWR
No benefit would replace the start-up spirit, working with a great team, and entrepreneurial working environment! However, we also have benefits like:
We care about you
- Structured and predictable salary progression
- Flexible working hours and remote working depending on the job
- Team-building games, challenges, and activities!
We improve you - Working with a great team and entrepreneurial spirit!
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training
- Fast career growth
- Internal career opportunities
We recognize you - Reward and Recognition Program
Please contact the below address along with your most recent CV and cover later
Email : Careers@degaandhowr.com